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ارتباط با افراد دشوار-کانال اختلالات روانی
کتاب ارتباط با افراد دشوار-کانال اختلالات روانی به زبان انگلیسی است کتاب روانشناسی بسیار ارزشمند که از مهم ترین کتابهای بالینی در رشته روانشناسی است برای دانشج.یان و علاقمندان
Dealing with
Difficult People
24 Lessons for Bringing Out the
Best in Everyone
Contents
Dealing with difficult people viii
Recognize the 10 most unwanted behaviors 1
Choose your approach 3
Understand the four intents 5
Understand the first intent: get it done 7
Understand the second intent: get it right 9
Understand the third intent:
get along 11
Understand the fourth intent:
get appreciated 13
Recognize the results of threatened intents 15
Reduce differences 17
Listen to understand 19
Reach a deeper understanding 21
Speak to be understood 23
Project and expect the best 25
Bring out the best in the Tank 27
Bring out the best in the Sniper 29
Bring out the best in the Know-It-All 31
Bring out the best in the
Think-They-Know-It-All 33
Bring out the best in the Grenade 35
Bring out the best in the Yes Person 37
Bring out the best in the Maybe Person 39
Bring out the best in the Nothing Person 41
Bring out the best in the No Person 43
Bring out the best in the Whiner 45
Take the first three action steps 47
Difficult people: they’re those people you can’t stand and who
don’t do what you want them to do or do what you don’t want them
to do—and you don’t know what to do about them!
Good news: you don’t have to be their victim anymore. And while
you can’t change difficult people, you can communicate with them
in such a way that they change themselves.
In this book, we define the four key areas you’ll have to focus on
to solve your people problems.
First, we’ll describe the “10 most unwanted” types of behavior
and examine the forces that compel people to be difficult in such a
variety of ways. Then we’ll help you build a “lens” for understanding
why people act the way they do. Your ability to recognize the four key
behavioral intentions is the first step toward success in influencing
people to change their behavior toward the positive.
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